Indian Railway Catering & Tourism Corporation [IRCTC] — did not receive prepaid food.

Address:

Surat, Gujarat, 395007

Respected authority,

Today on 8/02/2018 my mother and her sister were travelling to raigarh from surat in porbandar exp. (12905). At around 1041 hours i had placed an order for food from irctc e-catering android app. (Details are submitted) and delivery was expected at raj nandgaon from vendor named "hotel shri kanwar palace" but we did not get our parcel delivered. My mother is cardiac patient and she has to follow dietary regime strictly. Now who is responsible for this careless behaviour?. One side we are promoting e governance and digitalisation and another side blunders like this are still persisting. I as a citizen am confused that should i go with this application base services or not. Please take an action as appropriate. Thanking you.