Indian Railway Catering & Tourism Corporation [IRCTC] — file tdr/ refund not credited

I file tdr after charting due to one passenger is not travel, but before departure of train pnr no. [protected]. The tdr filing time is near about 8.20 pm and train departure time is 11.25pm. As per irctc care tdr request is repudiated.

My ticket id 5933654 & 6265751, every time they reject.

My question is this as per refund rule tdr is filed after charting but before train departure, tdr is file more the 2hrs before train scheduled departure.

I attached screenshot of tdr confirmation mail from irctc.