Indian Railway Catering & Tourism Corporation [IRCTC] — Flight ticket not booked but deducted amount from account

Address:	Cuttack, Odisha, 753010
Website:	air.irctc.co.in

Hi Team,

I would like to inform you that on 30th Dec'2016 i was trying to book a flight ticket from IRCTC application in which i had login as a guest user after some time i had received mail from IRCTC that"Flight ticket not booked but deducted amount from account" and in this mail Email team asked me to provide Irctc transaction id or user id but as i am a new user so i do have information about transaction_id so in response to that mail i had informed to IRCTC team that i had login in IRCTC as a guest user and Rs:5588.50 has been deducted from my account and i had requested them many times by mail to kindly call me as the toll free number of IRCTC[protected]is always busy but they didn't even respond and now i am totally feeling helpless that their is no customer care number on which i can call and IRCTC Email team are not able to call me or even mail me and acknowledge my concern.

so its my kind request to resolve my issue at earlist

I am having all the detail that the amount has been credited in IRCTC account which is confirmed by my bank.

Best Regards,
Karan