Indian Railway Catering & Tourism Corporation [IRCTC] — Food problem

Sir I travelled through New Delhi-kanpur shatabdi express on 21/12/16. (PNR no[protected]The train was delayed by 20 minutes. And reached kanpur central at 9:15 PM. As per dinner time it must have been provided at 8 PM but neither soups nor dinner was provided.
So kindly look after your services because they are too poor.
Plus the food quality is deteriorating day by day. There were rats in the train and they create havoc .
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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