Indian Railway Catering & Tourism Corporation [IRCTC] — I am complaining about refund amount

Website:

www.irctc.co.in

Hi, i cancel my ticket on[protected] whose transaction id is [protected], refund id is [protected], and refund date is[protected], but in my account amount is not transferred, i already mail for this issue atleast thrice but i didn't get any solution, not even a mail. I also tried to contact with my respective bank they also didn't respond in any way, not even by phone or by mail.