Indian Railway Catering & Tourism Corporation [IRCTC] — Illogical berth allotment

Address:

India

With due respect I want to grab the attention of ministry of railways for illogical berth allotments. I booked my tickets almost 3 weeks ago nd still the senior citizens of my family have to travel with very much difficulty coz of the illogical online booking berth allotment system. I booked tickets for two senior citizens (both of them got upper berth alloted) amongst those 4 tickets (NOT MENTIONING other two WHO were also 50+ 🙂but they are young according our dear IRCTC ). I just wanna know how on an earth could any system allot a 5 feet high berth to any senior citizen? Has the humanity been limited to news only ? I'm mentioning my PNR details below in hope of some mercy from our dear IRCTC to our dearest old citizens .If someone can come up for help through this platform then please allocate lower berths for.my old guardians
PNR-[protected]
Trn:15273
Dt:09-02-22
Frm BTH to ANVT
Cls:3A
P1-B4, 43
P2-B4, 42
P3-B4, 30
P4-B4, 22

P.S:- I'M WRITING THIS FROM INSIDE THE TRAIN🙂.IN HOPE OF SOME HELP AFTER TRYING OUT TO REACH CUSTOMER CARE NUMBER 💯 TIMES.