Indian Railway Catering & Tourism Corporation [IRCTC] — I'm complaining about the poorest service in india

Address:	Vizianagaram, Andhra Pradesh, 535001
Website:	ITCTC

Respected Sir/Madam,

I'm one of the ordinary middle class citizen of India and I'm so sorry for the IRCTC online services. I thought that all the tax that we pay is the income for government using which they maintain the system clean.

From last 4 years I started using this IRCTC website to book tickets online so that we can visit our travel destinations which every Indian does. ( no need to explain that).

I tried to book tickets online using the website several times but I have failed. ( so does many others). If this service is not for ordinary customers who can't book an tatkal ticket online then what is the use of this website ??

Please either add an banner on the website stating " Bookings only for class of people who have highest bandwidth".

Also my second question/query is that why do the site logout after taking all by bank details and after clicking "proceed to pay". ?

Comparing to all the records, IRCTC is the world's biggest network in terms of employment and vast services increasing day by day but only Indians know the poor site service.

Requesting to please increase the capacity of handling online users or permanently block the bookings till the site is able to manage to all Indian citizens.

Please consider this as request or a type suggestions from an ordinary citizen.

Thanks,
Indian Citizen