Indian Railway Catering & Tourism Corporation [IRCTC] — Incorrect - TDR Request Repudiated Through EDR/ECRS

Email thread with IRCTC ([protected]@irctc.co.in)
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First Email from IRCTC ([protected]@irctc.co.in)
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Greetings,
This message has been automatically generated in response to email sent by you having subject:
Incorrect - TDR Request Repudiated Through EDR/ECRS

There is no need to reply to this message right now. Your email has been assigned Ticket Id:[protected]
Please include Ticket Id:[protected] in the subject line of all future correspondence about this issue.

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My First Email to IRCTC ([protected]@irctc.co.in)
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Dear Sir/Madam,

Hope you are doing well.

This email is with respect to a TDR that was filed and rejected with an invalid reason.

Below are the details.

PNR: [protected]
Train No. / Name: 13053 / KULIK EXPRESS
From: HOWRAH JN (HWH)
To: RAMPUR HAT (RPH)
Date of Journey : 09-Jul-2023

Train was diverted and the passengers did not travel as the train did not touch the passenger's destination.
The TDR refund case was registered with[protected] on[protected].

TDR filed but the refund claim was rejected with the following reason.
NO EDR HAS BEEN FED AGAINST THE PARTICULAR PNR AS PARTY HAS TRAVELLED

Kindly approve my refund as the rejection reason was false and invalid.

Please let me know if you need any further information from my end.

Thank you

Regards,
Mohammad Sohail Nyneen Alam

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Second Email from IRCTC ([protected]@irctc.co.in) Ticket Id:[protected]
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Dear Customer,

Kindly note that the refund case pertaining to PNR No. [protected] has been regretted by Railways. On verification railway has conveyed that the passenger(s) have/has travelled. In case you have any proof like attendance sheet duly signed by employer, alternate travelling details of not traveling then please specify so that we can again forward your case to the concerned Railways to reconsider.

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Satya Prakash Verma
CCE-Email
[protected]@irctc.co.in
Ph. 14646 or[protected]/6610661
www.irctc.co.in [#16507542]

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My Second Email to IRCTC ([protected]@irctc.co.in) Ticket Id:[protected]
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Dear Sir/Madam,

The passengers are senior citizens and are not employed. Hence, we cannot provide proof such as an attendance sheet from the employer.
Kindly understand that the train was diverted and did not stick to the planned route via the destination, i.e. Rampurhat.
The passengers did not board as the train was not touching the destination.

Please reconsider the case and help us resolve the issue with the refund approval.

Thank you.

Regards,
Mohammad Sohail Nyneen Alam

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Third Email from IRCTC ([protected]@irctc.co.in) Ticket Id:[protected]
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Dear Customer,

Kindly note that the refund case pertaining to PNR No. [protected] has been regretted by Railways. On verification railway has conveyed that the passenger(s) have/has travelled. In case you have any proof like attendance sheet duly signed by employer, alternate travelling details of not traveling then please specify so that we can again forward your case to the concerned Railways to reconsider.

Thanks & Regards
Shivani Gour
CCE-Email
[protected]@irctc.co.in
Ph:14646 or[protected]/6610661
www.irctc.co.in [#]

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My Third Email to IRCTC ([protected]@irctc.co.in) Ticket Id:[protected]
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Dear Sir/Madam,

The passengers are senior citizens and are not employed. Hence, we cannot provide proof such as an attendance sheet from the employer.
Kindly understand that the train was diverted and did not stick to the planned route via the destination, i.e. Rampurhat.
The passengers did not board as the train was not touching the destination.

Please reconsider the case and help us resolve the issue with the refund approval.

Thank you.

Regards,
Mohammad Sohail Nyneen Alam