Indian Railway Catering & Tourism Corporation [IRCTC] — IRCTC is making the phone numbers unusable

Address:

Bangalore, Karnataka, 560100

IRCTC has a concept of freezing email and phone number with a account. By any case if the account is blocked or suspended IRCTC is not releasing the phone number and asking the customer to buy a new phone number.

Also all phone providers are reselling the phone numbers once disconnected by the user. If in this case the new customer cannot use this phone number in IRCTC as it is in use by some account.

There is no provision to update the phone number or profile data in IRCTC, also customer care people will give a dumb answer to create a new account if there this kind of issue.

This is causing lot of problems as one cannot opt for multiple phone numbers just for the sake of IRCTC