Indian Railway Catering & Tourism Corporation [IRCTC] — irctc refund

The e-tkt cancellation refund processed into wrong account and has not been resolved even after repeated request.
As per the irctc confirmation refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 12260.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:01-may-2018
Refund processing date:04-may-2018
Refund amount:12260.0
Refund reference no:85215228124817167924015

I have checked my account details from which the payment has been made of rs 13100 for booking the above rail tkt bearing pnr number [protected]. Please help resolve the issue. I believe the refund has been processed to the wrong account by irctc.