Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — Irctc waiting list e-ticket automatic cancellation charges

anand63

from Chennai, Tamil Nadu

Address:	638701
Website:	www.irctc.co.in

Dear Sir/Madam,

This compliant is with reference to one of the rules that is being followed in IRCTC for the Waiting List category of E-tickets and the cancellation charges for automatic cancellation.

When a consumer's E-Ticket booked in IRCTC for a travel in a scheduled train is happened to be on waiting list category at the time of booking and if it status is 'Waiting List' at the time of chart preparation, the E-ticket will gets cancelled automatically. If that person travels with that ticket, he is treated as ticket less passenger and illegal.

Why not the E-Ticket is given the same options as that with the tickets reserved at the counter. Why not the E-ticket waiting list is also allowed to be in the queue and to get cleared even after the chart preparation?

Also the cancellation charges are too high for automatic cancellation. Isn't IRCTC suppose to refund the full amount back to the customer when you are not able to allocate the seat? And that too customer is notified about cancellation just 2-3 hrs before scheduled departure. Now customer has to find an alternate way for travel. You are literally putting the customer in trouble for the journey.

I booked a ticket Feb-28-2016 Train#16859 for KRR to TBM Rs.257.9 (235 + SC 22.9), paid Rs.261.74 (Including bank charges). Ticket remained in WL after chart preparation and it means that ticket is cancelled automatically, got the message that only Rs.175 will be refunded. I really dont understand any justification in the refund amount. IRCTC is not able to allocate the seat, are they not suppose to refund full fare? atleast base Fare Rs. 235 ?

I totally agree with cancellation charges levied for tickets cancelled by the passengers. But definitely IRCTC should re-consider the refund policy for automatically cancelled tickets when not able to provide seats. Hope IRCTC would take some action against this complaint.

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Comments

anand63

from Chennai, Tamil Nadu

Yet another booking experience in online with Tatkal booking. I was trying to book a Tatkal from ED to MAS on 5/16/2016 to travel on 5/17/2016. Total payment made was Rs.415 + 22.90 and including bank charges it was Rs.449.35. After payment was processed it went to Tatkal Waiting list (CKWL). What I heard from internet blogs is that GNWL (General Waiting List) has more preference than CKWL. So I dont understand why they allow Waiting list in Tatkal. This is simply a way of looting people's money. As expected my Tatkal waiting list didnt go thru, so after chart preparation it is cancelled and you are not allowed to travel. And the fare is automatically refunded to your payment bank. I got a refund of Rs.355. So I lost Rs.94.35 for this booking. IRCTC website says for SL class Rs.60 will be charged for cancelled tickets in WL. This is very very frustrating situation. This is simply a scenario of how govt system is looting people's money officially... Really IRCTC has to think about this issue and correct the system. I totally agree with charges made for cancellation done by the passangers. But why am I charged for a ticket cancelled by IRCTC due to unavailability of seats???