Indian Railway Catering & Tourism Corporation [IRCTC] — lower berth not allotted to senior citizen and spondylitis even after 97 berths were available pnr no. [protected]

Pnr no [protected] during on line form filled up requested lower berths for senior citizen and spondylitis also wife suffering knee pain. Ignored request and allotted upper and middle berth. Complaint to railmadad whose reply no request for lower berth hence disolved. Cancelled ticket lost 492/- again booked one no: [protected] this time also allotted upper and middle berths. Please help, we find difficult to climb upper and middle berths. My mobile no [protected]