Indian Railway Catering & Tourism Corporation [IRCTC] — Misguidance regarding e-ticket

Address:	Uttar Dinajpur, West Bengal, 733134
Website:	irctc.co.in

Respected sir,
I had booked a ticked through your online app and the confirmation message that i had received says that my both the tickets were confirmed. but when we arrived at the station we came to know that one ticket was confirmed whereas the other ticket is on waiting list. i have my family with me and tbis kind of harrasment is no way negligible. for the reference the message received is being attached below too. now the matter is to be noted that i was bewcharged for those tickets which were confirmed according to the message received, but on actual ground i have to suffer the discomfort of tavelling even after doing a journey of 80 kms to malda. this is simply the peak of misguidence and for this the price is being paid by us. i simply ask the concerned authority to answer me against this situation and also for the troubles that i and my family is bearing right now we ask for the compensation for the misguidence that was being done from your end. below is the msg that i had received. we hope to have impartial outcome from your point regarding this unfortunate case that happened to us.
With regards
Chandan bajaj

Forwarded from bh-irctci:
Pnr:[protected], train:12378, doj:[protected], time:00:40, 1a, mldt to sdah, chandan bajaj+1, confirmed rlwl 1, fare:2930, sc:46+pg chgs.

My id at irctc is - chandanbajaj78