Indian Railway Catering & Tourism Corporation [IRCTC] — Misguide and over Charged

I booked an tatkal ticket on 9th August for 10th august which amount was Rs.467.00 inclusive of all charges.Which was automatically canceled by IRCTC as ticket is waiting after chart preparation. I got an massage from IRCTC of refund of Rs.395.00. When complained regarding deduction of money by me on the official twitter handle of IRCTC, they misguided me and said about deduct the money by stating the clerical charge and not the cancellation charge.
When ticket is not booked then how imposed the cancellation or clerical charge? Secondly, the ticket has been automatically canceled by the IRCT and not by me. So it is a case of deficiency in services by the IRCTC.