Indian Railway Catering & Tourism Corporation [IRCTC] — money has not been refunded since july 2016

Address:New Delhi, Delhi, 110001
Website:irctc.co.in

I was booking a ticket with irctc website but my transaction got failed. But money was deducted from my bank account. I have mailed irctc regarding this in nov 2016. They had assured me that money will be refunded but no action has been taken till now.
Transaction no. [protected]
Amount deducted 3642rs
Date of booking 27 june 2016
Date of journey 29 june 2016

I have received mail from mr. Parivesh patel & mr. Rajesh. I have called customer care of irctc so many times and once talked to mr. Raghu ram but still refund has not been made.

Kindly look nto the matter asap.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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