Indian Railway Catering & Tourism Corporation [IRCTC] — my account got suspended and not getting restored

Address:	Chhindwara, Madhya Pradesh, 480001
Website:	www.irctc.co.in

Hi team,

While irctc has upgrade its website near june 2018. I was trying to correct my e-wallet registration and associating it with my aadhar card. However it did not accept the changes. So i de-registered e-wallet account and registered it back by paying inr rs 50 excluding service taxes. The wallet got renewed but somehow they suspended my irctc login account. Its a technical glitch from the site. As they should not have renewed my ewallet if the account status got suspend.
Now i am not able to do any transactions from irctc and nor able to get my refund back.
They have logged ticket id 553915 and had sent email for resolving shortly on 17th june 2018 but so far no reply from there concert team.

Kindly help me to get the resolution.

My registered email address and phone number are same as registered in this forum.