Indian Railway Catering & Tourism Corporation [IRCTC] — My account was suspended. Still awaiting response from the customer care on the way forward to unblock my account

When I logged in to my account:

I got the following alert:
Bookings are not allowed as your account has been suspended.

Kindly let me know how I should proceed to ensure that account suspension can be revoked. Please let me know if I should furnish additional details or any other thing which should be used to continue using this profile for all bookings.

I had sent a mail to customer care or IRCTC, but am yet to get any information on how to unblock or the way forward for using the account.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Feb 01, 2017
Updated by Manu K M
[ID: 1483312] is the ticket ID that was generated, but is still pending reply from the IRCTC customer care
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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