Indian Railway Catering & Tourism Corporation [IRCTC] — no amount refunded even after 15 days - (bank - payumpp)

Address:Mumbai City, Maharashtra, 400066

I have cancelled tickets on 7th october 2017. Irctc website says it is refunded but yet to receive payment in my bank. Details mentioned in below bank is payumpp. It can be seen in attached image. Money paid through bank (Hdfc) and was cancelled on 12th oct 2017 and received in 3-4 days. I don't know what is taking so long or to whom should i contact so i can get help. Customer care number are always busy. Kindly help

Regards,
Dharmesh mallah
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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I have submitted the TDR when train was delayed for more than 10 hours.
Below is the PNR number and refer. no of TDR filed.

PNR number [protected] and Reference No for this is :[protected].

Train no 07092, RXL-SC HSP
date of journey 07-oct-17

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