Indian Railway Catering & Tourism Corporation [IRCTC] — No care to pax + unnecessary delay created by rly staff; appreciation of work too.

Address:	686001
Website:	IRCTC SERVICES

I was a passenger in the 12617 Mangala-LDweep XPress of 17/11/16; the train left exactly at the scheduled time from ERS; a very notable point is the dedication/sincerity of the TTE who was there in our S1 coach and he was very active until 21:00 hrs - it is really unfair not to highlight the efforts of such govt servants.
Unfortunately, my return trip of 19/11/2016(3AC/B2/35) was embarassing; Train 22113 (LTT_KCVL) arrived at Chiplun station more than one and half hour late! (at 23:30 hrs!). To my surprise, I found another gentleman was sleeping on my berth in that midnight time. In order to not disturb other passengers, I just used the same berth while he left on my request; NO BED Sheet/s were provided to me there - not even the used one!
Next day, the train reached/left ERN around 17:00 hrs on 20/11/2016; Probably due to some stupid decisions of Rly personnel, it got stopped and another train (Shoranur-TVM Venad from ERS) was given priority; naturally the already delayed 22113 SUPERFAST was simply going behind the VENAD Train with repeated halts at almost all stations, and we have reached KTYM at 19:45 hrs - JUST 3 HR LATE!

HOPE TO HEAR FROM YOU SOON!