Indian Railway Catering & Tourism Corporation [IRCTC] — no employee found at water point machine

Address:

New Delhi, Delhi, 110001

I would like to ask from you ppl that what is the point of setting up a water point machine for the general public if no employees are there to assist us. I had to bought a rs20 water bottle coz apparantly the employee that was suppose to be there was absent and the machine was not working. I am disappointed to say the least and most shocking part is that it is happening at the station of our capital nation, new delhi station. Also i asked the vendors around here and they told me that the employees only come when a train arrives otherwise they roam here and there. Lastly they said that the timing of water point is from 8am to 8pm and the employees never come before 11 in the morning. Is this the kind of service you want to provide us people.