Indian Railway Catering & Tourism Corporation [IRCTC] — No refund against train delayed for more than 3 hours and not travelled

No Refund. My first email was sent to IRCTC on 15th jan, 2023 for the delayed train on 15th Jan itself. Their mail was also received on 15th Jan. All emails attached. TRD filed by them on 21st Jan. No refund-no Response. Kindly help.
Raj Jindal
Sun, Jan 15, 5:49 AM
to care

Please cancel both the tickets booked in Train no.12011 as the train is delayed as per SMS received on mobile [protected].
PNR [protected].
Please refund full amount with compensation.
Asha Jindal
Raj Jindal
Sun, Jan 15, 5:49 AM
to care

[protected]@irctc.co.in
Jan 15, 2023, 7:07 AM
to me

Dear Customer,

Train Late More Than 3 Hours and Passenger Not Travelled.
TDR shall be filed before the actual departure of the train for availing full refund

We would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, failed txn., online booking etc. **please send mail to [protected]@irctc.co.in
We hope from the next time you will follow the same. *

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Adarsh Sen
CCE-Email
[protected]@irctc.co.in
Ph.:14646 or[protected]/6610661
www.irctc.co.in [#14640418]

Raj Jindal
Sun, Jan 15, 5:49 AM
to care

Please cancel both the tickets booked in Train no.12011 as the train is delayed as per SMS received on mobile [protected].
PNR [protected].
Please refund full amount with compensation.
Asha Jindal
Raj Jindal
Sun, Jan 15, 5:49 AM
to care

[protected]@irctc.co.in
Jan 15, 2023, 7:07 AM
to me

Dear Customer,

Train Late More Than 3 Hours and Passenger Not Travelled.
TDR shall be filed before the actual departure of the train for availing full refund

We would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, failed txn., online booking etc. **please send mail to [protected]@irctc.co.in
We hope from the next time you will follow the same. *

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Adarsh Sen
CCE-Email
[protected]@irctc.co.in
Ph.:14646 or[protected]/6610661
www.irctc.co.in [#14640418]

[protected]@irctc.co.in
Jan 15, 2023, 7:07 AM
to me

Dear Customer,

Train Late More Than 3 Hours and Passenger Not Travelled.
TDR shall be filed before the actual departure of the train for availing full refund

We would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, failed txn., online booking etc. **please send mail to [protected]@irctc.co.in
We hope from the next time you will follow the same. *

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Adarsh Sen
CCE-Email
[protected]@irctc.co.in
Ph.:14646 or[protected]/6610661
www.irctc.co.in [#14640418]

________________________________________________________________________________...⇄
Indian Railway, IRCTC or its employees never call you on your phone on refund issue and never ask personal banking information such as Debit Card/Credit Card number/OTP/ATM PIN/CVV number or PAN number or date of birth and never ask to install any Remote control App such as Anydesk/Teamviewer etc on Mobile / Laptop / Desktop.

Never search for IRCTC customer care numbers on social media or search engine.
Always check the "CONTACT US" section in IRCTC website / App.
___________________________________________________________________

[protected]@irctc.co.in
Jan 15, 2023, 7:07 AM
to me

Dear Customer,

Train Late More Than 3 Hours and Passenger Not Travelled.
TDR shall be filed before the actual departure of the train for availing full refund

We would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, failed txn., online booking etc. **please send mail to [protected]@irctc.co.in
We hope from the next time you will follow the same. *

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Adarsh Sen
CCE-Email
[protected]@irctc.co.in
Ph.:14646 or[protected]/6610661
www.irctc.co.in [#14640418]

________________________________________________________________________________...⇄
Indian Railway, IRCTC or its employees never call you on your phone on refund issue and never ask personal banking information such as Debit Card/Credit Card number/OTP/ATM PIN/CVV number or PAN number or date of birth and never ask to install any Remote control App such as Anydesk/Teamviewer etc on Mobile / Laptop / Desktop.

Never search for IRCTC customer care numbers on social media or search engine.
Always check the "CONTACT US" section in IRCTC website / App.
___________________________________________________________________Raj Jindal
Sun, Jan 15, 5:49 AM
to care

Please cancel both the tickets booked in Train no.12011 as the train is delayed as per SMS received on mobile [protected].
PNR [protected].
Please refund full amount with compensation.
Asha Jindal
Raj Jindal
Sun, Jan 15, 5:49 AM
to care

[protected]@irctc.co.in
Jan 15, 2023, 7:07 AM
to me

Dear Customer,

Train Late More Than 3 Hours and Passenger Not Travelled.
TDR shall be filed before the actual departure of the train for availing full refund

We would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, failed txn., online booking etc. **please send mail to [protected]@irctc.co.in
We hope from the next time you will follow the same. *

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Adarsh Sen
CCE-Email
[protected]@irctc.co.in
Ph.:14646 or[protected]/6610661
www.irctc.co.in [#14640418]

DR Request Registered with Coaching Refund System
Inbox

[protected]@irctc.co.in
Jan 21, 2023, 8:12 AM
to jindalrajk

Dear Customer,

We wish to inform that your request for refund against PNR Number [protected] for reason Train Late More Than Three Hours and Passenger Not Travelled., has been received and the Reference No for this is :[protected].

The TDR refund case has been registered with[protected] on[protected]:12:41.259 and forwarded to the Chief Commercial Manager/Refunds null to process refund through Enhanced Coaching Refund System of Indian Railways (ECRS) under the present commercial rules. The details of the eligibility etc. of TDR refund is given in the Indian Railway Refund Rules https://contents.irctc.co.in/en/Refundrule2015.pdf.

However, please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC.

This mail is also copied to the Zonal Railways handling your TDR case :[protected]@nr.railnet.gov.in.

You will be intimated by mail about the decision of the concerned Zonal Railways for your TDR request. You can also view the status online under TDR History.

In case of refund amount approved and received from concerned Zonal Railways, it will be credited to the same account of the customer through which booking was made. Customer is advised not to close that account so that refund amount will be credited back.

For any assistance please contact our customer care call centre or mail to [protected]@irctc.co.in.

This is an Auto generated mail. Please do not reply.

--
With regards,
Customer Care, IRCTC,
[protected]@irctc.co.in

________________________________________________________________________________...⇄

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