Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Indian Railway Catering & Tourism Corporation [IRCTC] — No response even after repeated follow ups - Suspension Of My IRCTC Account

sunil28june

from Delhi, Delhi

Website:

I have been booking rail tickets online since last so many years on desktops for which I am having one account. After I downloaded IRCTC Rail Co. App on my mobile and set my pin and booked a ticket, my ACCOUNT with User ID "sunil28jun" was being shown as suspended and I am not being allowed to book any ticket.

I registered a complaint with [protected]@irctc.co.in vide my mail dated 10.02.2017, with detail of my USER ID. The complaint was forwarded through my registered email with IRCTC. I wasn't assigned any ticket ID. I followed up with mail dated 13.02.2017. After this I was assigned ticket ID [IRCTC #5145144].

After no action or communication from [protected]@irctc.co.in, I followed up with mail dated 15.02.2017. I was again assigned ticket ID [IRCTC #5161342]. I talked on phone to customer care who advised that problem shall be rectified within 24 Hrs.

After no response / action, I mailed to [protected]@irctc.co.in on 16.02.2017, and again I was assigned a ticket ID [IRCTC #5175909].

As my problem was not being rectified I talked to customer care executive Urmila Dixit on 26.02.2017. She heard my problem and forwarded my mails to concerned departments with a copy to me. She had assured rectification of my problem within 24-48 Hrs.

But when even after 48 Hrs my problem was not rectified I talked to customer care on 02.03.2017, who again advised me to mail at [protected]@irctc.co.in. I mailed and again was assigned ticket ID [IRCTC #5276255].

After so many mails and follow ups, till 12.03.2017 my account is still showing suspended.

Since their is no other option of rail ticket booking online other than IRCTC, I am left with no option. I am seriously thinking of indulging in MALPACTICE i.e opening another account that shall be fake as IRCTC site will not allow me to open a new account with my actual phone number and actual email ID which are registered with my existing account.

What should i do wait or open a new account. Kindly HELP

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Mar 30, 2017

Complaint marked as Resolved

The Complaint is still not resolved and is being shown as resolved by IRCTC. My account is still suspended. Complete lies are being depicted on IRCTC website. I have taken a snapshot of my still suspended account today (30.03.2017) and sent at [email protected]. They have received my mail and again assigned ticket ID [IRCTC #5479599] Government is trying to push digitization & here we are after writing so many mails since 10.2.2017 and taking repeatedly to customer care of IRCTC, no one is bothered on the issue of digitization and about common man. Is their no one to listen or do we have to write directly to Railway minister / PM on such small issues.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.