Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — non hygienic & mouse in a1 compartment

Devraj Maitra

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700026

Dear concerned,

Am travelling on train no: 12311 hwr-kalka mail. Trip started on 22nd eve.
Mid of my destination we found 2 big rats on our a1 compartment
1st of all there was no attendant in a1 coach for long time. Then some how we manage to speak with tt but there we didn't receive any response till 1 hr.
After frequent visit near pantry and when we said to give concern email or number for drafting complain they just visit and said what should we do if there is rat.
We put out all the luggages and swiped our coach by own. Even there was no toilet papers.
Kindly look on the service qualities and do the needfull.
It's not expected to be happen in a1 coach.

Pnr : [protected].
Name :sumit maitra

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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Mar 23, 2018

Updated by Devraj Maitra Thanks howrah team to take an action on my concern.one attendant just now visit us and request to wait for while till sweeper is coming