Indian Railway Catering & Tourism Corporation [IRCTC] — non return of money from failure flight ticketing

Website:IRCTC

Respected sir,
On 01.03.2018, i had some failure flight transaction id's, i. E, [protected], [protected], [protected] of irctc e-ticketing. It was a ticket from kolkata to agartala, amounting rs.6, 184/-. After deduction of the same amount from my icici bank account, no information delivered to my e-mail. After several complain and submission of my bank statement on 06.04.2018, i only got false assurance from irctc e - ticketing portal. So, i am complaining in this consumer court.
Secondly, another failure transaction id - [protected] is also not returned to me, amounting rs.1, 654/-, booked on18.05.2018, from agartala to kolkata.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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My family members are travelling in rajdhani express from delhi to bangalore.
PNR number:-[protected]
Seat. RAC 55
Coach;-B7
there are two lady along with child. they are demanding for two bed kit. They have been provided only one bed kit. and overall they have been told that RAC passengers are not allowed to get these services.
Ac is not working in B-12 coach of champaran humsafer (15706). my father Mr. K.B Tripathi (retd. Senior inspector from legal metrology)is travelling today & he is suffocating due to dis problm. Pls take appropriate action so dt ac can work asap.
Air conditioner not working in wl13 coach
I cancelled my booked tickets on 11th May 2018, After the period of 10-11 days I am still not be able to receive my cancellation amount as the mail received from irctc clearly stated that You will get your refund amount & cancellation money within 5-6 days...
This is very casual approach of irctc towards Customers...Need to improve this policy.

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