Indian Railway Catering & Tourism Corporation [IRCTC] — Non supply of food

Address:7000156
Website:www.irctc.in

I submitted order of two veg meals online through IRCTC APP, for supply in 22863 HWH to YPS Ac express in AC 1st, class Coach H/F/ 15& 16. order was given on12th March, 2017 at 12:06 hrs The order was confirmed by SMS. order nos were[protected]&[protected]. On the date of journey on 13/3/17 I called. IRCTC helpline 1323 and learnt that the order will be supplied at Kharagpur station.
But at Kharagpur Station nothing happened.. When the train left Kharagpur Station I rang up the helpline and was replied that they will call me back afte r enquiry. when Balasore came I rang up again and learnt that the order has been cancelled due to Holy.
Now due to this irresponsiblity myself (75) and my wife(65) has to fast entire day.
Please take suitable action.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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