Indian Railway Catering & Tourism Corporation [IRCTC] — Not getting responce from irctc depatment after several email sent regarding amount refund against pnr [protected]

Address:

Mumbai City, Maharashtra, 400705

Dear sir,
I have sent several mails to [protected]@irctc.Co.In and tdr department but nothing getting different different excuses from them regarding the refund amount aginst pnr [protected].
Today i spoke irctc complain department and heard one more excuse that you have done tdr files against only one passenger but tdr done by [protected]@irctc.Co.In as i requested by mails because the server was down of irctc that time so i send a mail to them to do the tdr by 4.19pm on journey date and also clearly mentioned the reason for tdr file that passenger not travel due to not confirm 2nd ticket as u can check in trail mail for your reference.
I send a mail for tdr file to [protected]@irctc.Co.In and [protected]@irctc.Co.In by 4.19pm on[protected] and received acknowledge copy from [protected]@irctc.Co.In(Ticket id [irctc #2976805].)by 4.24pm on same day but etickets did the tdr late and now giving different different excuses when i call for feedback of my refund amount.
I request you take serious action against etickets and tdr depatment and ask to refund the amount asap.
Note-i took another tickets on[protected] for same passenger as pnr no-
[protected].- for you reference.