Indian Railway Catering & Tourism Corporation [IRCTC] — Not receiving my cancelled tickets' refund even after 10 days of cancellation and after sending my account statements twice.

Address:	Ghaziabad, Uttar Pradesh, 201013
Website:	irctc.co.in

This complaint is regarding my not receiving the refund amount even after 10 days of cancellation of my tickets on 20 December 2016. The PNR Numbers of my cancelled tickets are: [protected] and [protected]. My irctc account under My Transactions Refund history shows that the tickets have been cancelled and the amount refunded, but the refunded amount has not reached my bank account.
I have been communicating on customer helpline and through mail since 23 December 2016. My previous IRCTC complaint Ticket Numbers in reverse chronological order are:
[IRCTC #4706093], [IRCTC #4699349], [IRCTC #4695416], [IRCTC #4695374], [IRCTC #4692297], [IRCTC #4678386], [IRCTC #4653638, [IRCTC #4650862], and [IRCTC #4642788].
I had also mailed them my bank account statements several times in the past.
I’m now very anxious about the whole affair. Please resolve the issue