Indian Railway Catering & Tourism Corporation [IRCTC] — not refunding my failed transaction money since 2 months

I tried booking a tatkal train ticket using irctc around on 2 july. My transaction failed twice after payment. They are not returning my money for one of the failed transaction. When i write to them, they keep on responding that they are looking into it. Then after 15 days ask for more details, which i already provided. Ultimately not resulting into any refund. The amount is rs2000+.
Please help get my refund
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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