Indian Railway Catering & Tourism Corporation [IRCTC] — Not Refunding my money since 2 month

I had TDR filed against PNR Number [protected] with reason Train Late More Than Three Hours and Passenger Not Travelled.
Date of journey 5 oct 2021.

I was travelled By bus From Vishakapatnam to Ichhapuram on 6th oct 2021 9.45am
And in 6th oct 2021 evening travelled from ichhapuram to Bhubaneshwar by train Pnr number [protected]

But since 2 month saying by irctc it will take 90days whenever I was called on customer number

Bus TKT NO:[protected],
NAME: KRISHNA CHANDRA DASH,
Route: VSP-ICPM,
SRVC NO: 25284(VSP-ICPM),
Seats: 9(M),
FARE: 310,
DOJ: 06-Oct-2021 09:45,
VSP-09:45,
UID:7223,
Helpline Ph: [protected],
https://www.apsrtconline.in-APSRTC

I had provide the details proof of my journey.
Repeatedly I have shared my next day journey details also

I need the solution as soon as possible.