[Resolved] Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Indian Railway Catering & Tourism Corporation [IRCTC] — payment not received

P Pretty M

I booked tickets in january for "to and fro" journey on 12th april and 14th april 2020 respectively. Due to the outbreak of coronavirus, irctc cancelled tickets. I received refund initiated mail for both the tickets. But i received refund money in my account on 31st march for 14th april ticket only. After waiting for 5 days with no doubt of anything pending from bank side, i am making a complaint against irctc to irctc for not refunding my money for journey date 12th april 2020. Kindly refund back my money. Was this information helpful? No (0) Yes (0)
Apr 16, 2020 Complaint marked as Resolved 11 days journey from the day of complaint raised to complaint resolved . Frequently updating status at Consumer Complaints Forum. Frequently emailing to [email protected] and [email protected]. Two request emails to bank for the credit status in the account. Finally received money in my account today. Thank you Consumer Complaints for providing a forum. Thank you IRCTC for refunding back my money. Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint. Apr 11, 2020 Updated by Pretty M It's been 6 days of me raising a complaint but did not receive the payment yet. I had emailed to [protected]@irctc.co.in which allotted ticket id 6631424 for the complaint but no solution. Please refund back my money. Apr 11, 2020 Updated by Pretty M If IRCTC doesn't take my complaint serious and doesn't resolve it soon, I would move to Consumer Court for the slack response. Apr 15, 2020 Updated by Pretty M Today is 15th April yet no solution. IRCTC [protected]@irctc.co.in replied to my email on 12th April asking for details of ticket. Since then no response to my email. IRCTC ate up my money. Bank people are giving better services now. They refund the EMIs debited maximum within 1 week. IRCTC is very ignorant and casual towards customer service. I wish Piyush Goyal does something good to speed up the redressal of complaints. Apr 16, 2020 Updated by Pretty M 11 days. Frequently updating status at Consumer Complaints Forum. Frequently emailing to [protected]@irctc.co.in and [protected]@irctc.co.in. Two request emails to bank for the credit status in the account. Finally received money in my account today. Thank you Consumer Complaints for providing a forum. Thank you IRCTC for refunding back my money.
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