Indian Railway Catering & Tourism Corporation [IRCTC] — Railway police behaviour and working

Address:Anantapur, Andhra Pradesh, 515201

Respected sir
i am feeling bad about the working of railway police in hampi express, they are behaving like animals .my sister and mother have to go myore from hindupur we are waiting for train so train was came . my sister reservation coach no s9.
time is 3:30am the train as came and my sister and mother try to entering in train but all coaches doors are locked.only one coach s8 is opened .basically my mother age is 68, she is not walk fastly at the time my mother trey to entering s8 but suddenly the police stopped my mom and tell to me go s9 but s9 door is locked and train halt time is 2mins .basically i know the reservation coaches all are attached i do not know why police behaving like animal.i have reservation but police is not came to me and not opened door
when i was calling to police and telled sir door is locked but the police talking very rash to me. finally i was opened door
please take action
i want to sorry from police
you are not working i will go to court

incident details:
time 3:30
train no 16591
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