Indian Railway Catering & Tourism Corporation [IRCTC] — Recharge in e-wallet not reflected

Address:

H.no 131/3 , Nabadwip

Sir/Mam
Today i did a topup of ₹5200 into my irctc e-wallet by using UPI payment option, the transaction was successful from bank side and money deducted as normal but not credited in irctc e-wallet and also not showing in my irctc e-wallet transaction history. So i did again a ₹100 topup and this time it was successfully occurred and showing in the wallet status also.so please help me get out of it as quick as you can, i will attach all pics related to transactions.i want my ₹5200 refund.
Thank you