Indian Railway Catering & Tourism Corporation [IRCTC] — refund amount of waiting ticket

Address:

Kanpur, Uttar Pradesh

I did the reservation on 10/5/18 in shramshakti (12451) and i got waiting ticket then on the same day i cancelled my ticket by irctc window (Counter cancellation) at 8:30pm on the travel day and train timing was 11:45pm. I talked the irctc and read all the rules about cancelltion after look at the rules, i got the info that prs counter will refund the money after deducted their cancellation charges (60 bucks) but today i went at prs counter then they told me that they can not refund the amount.
Then, i talked to irctc helpline, these guys disconnected my call (One of the pathetic customer service experience) and even they dont know about the single rules and they were having lack of product knowledeg because they were unable to provide my the info.
Niw, i want my refund because when i cancelled it on irctc refund amount was reflecting but prs counter person unable to fulfill my refund and as well as requirements.
I will attach my ticket below then you guys can easily look at the issue
Please verify from your side and help me. This help from your side will help lot of people in india who travels everyday.