Indian Railway Catering & Tourism Corporation [IRCTC] — refund amount rs 2793/- pnr no [protected] or [protected]

Address:

Jabalpur, Madhya Pradesh, 482001

Still pending refund irctc letter attached
I booked mumbai cst retiring room against pnr no. S [protected] or [protected] thru the irctc website and paid the amount rs. 2793 on 4th march 2016 for 12th april, 2016. We booked 2 rooms but when reached cst station then we were told by mr. Kishore ninke (Dss) that they cannot provide us 1 room as it is closed for some reason. We were not informed about this and it caused us great inconvenience as we had to move to the hotel which caused us to pay extra money.
Mr. Kishore did not hear our request for providing any other room and wrote in our ticket for refund and sign on it.
We request you to refund the amount and register our complaint for the inconvenience caused to us. We also believe that irctc should have informed us and should bring the system for informing passengers in these circumstances.