Indian Railway Catering & Tourism Corporation [IRCTC] — refund approved but not credited to the wallet

Address:

Sonitpur, Assam, 784110

Dear sir/madam,
Passengers not willing to travel as the train was late for more than three hrs. This two pnr"s not yet refunded to the said account or wallet, i have mailed several times to the concern deptt. But issue has not solved.
I have enclosed two different jpg file of these pnr's herewith. Already five month passed and the passengers are waiting to avail their refund money. Please solve these issues & refund the amount at the earliest. Thanking your