Indian Railway Catering & Tourism Corporation [IRCTC] — refund for failed transactions [protected] & [protected]

Address:	600073
Website:	[email protected]

Dear sir

In spite of repeated follow up with [protected]@irctc.co.in they are not refunding my money for the failed transactions [protected] & [protected]. I have been following the below thread since may 7th, where they asked me to give the statement details. I have furnished everything and also gave them the confirmation number from the bank, which is a confirmation that money is debited towards irctc. But till date even after 10 follow up mails i am not getting any response. Every time i send a mail i get only the complaint numbers (Auto mailer) but no response. So far complaint no.83008, 96089, 145250 have been issued, but no response. I fear weather refund will come or not. Total amount is 1132.92 + 2286.26=3419.18 needs to be refunded. See below the last mail i sent to irctc after they asked me to send the statement details. After that i followed up over 10 emails but no response. Please help recover my money

Please find the statement downloaded in pdf formation from 27th march to till date. Where you can see the amounts debited on 27th march and 7th april and no credit has come. I have already given you the reference transaction in irctc website where it is reflecting as failed transaction, which means the tickets are not booked.

Further more i also logged a compliant with bank just to verify if the amount is debited, they gave me 2 confirmation ids which they said is a confirmation that money is transferred to the transaction. Also according to them this transaction is successful and amount has gone to irctc

The confirmation id given by the bank for both the transactions are as follows

1) 27th march dated transaction - [protected]
2) 7th march dated transaction - [protected]