Indian Railway Catering & Tourism Corporation [IRCTC] — Refund for premium tatkal tickets pnr number [protected] due to train delay for more than 8 hours

Address:	Gaya, Bihar
Website:	irctc.co.in

Dear sir/madam,

I have received your poor response advising no refund due to the suvidha train and we should cancel the tickets 6 hours before the train departure (Pnr number [protected]).

I am very surprised and disappointed to get the automated response where it seems like the decision has been made by a machine and not by a person regarding the request for a refund.

It’s very clear under the refund rules of india railways that if the train is delayed by 3 hours a full refund will be granted:

1. We purchased two tickets at a premium price (Premium tatkal) which is equivalent to air fare (Rs 6200). However, the service hasn’t been premium unfortunately.
2. In the first place one needs to consider why would we buy the tickets at a such high price? We bought these due to the urgency that we had to travel to kolkata from gaya. But then what’s the point if the train is delayed by 8 hours? All our further plans had to cancel due to this train delay including penalty for us for our return rajdhani tickets, physical and emotional hassle and not to mention business loss? Why would the indian railways would punish us financially for their failure to operate on time?

I would like to kindly request you to reconsider your decision of not to give us the refund. Look forward for your favorable response else we will have no option rather than taking this matter further.

Kind regards,

Dnyaneshwar kakade