Indian Railway Catering & Tourism Corporation [IRCTC] — Refund issue against downgrading of train ticket class

Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — Refund issue against downgrading of train ticket class

B Bura@22 May 4, 2022 May 4, 2022 This thread was updated on May 4, 2022

Dear Sir/Madam, I, A B Choudhury, have booked a ticket for 3 passenger in premium tatkal category for 3rd AC for Howrah to Rajnandgaon, PNR number of which is [protected] on 2nd May for journey date on 3rd May, 2022 by Train number 12860, /HWH-CSMT SF Exp.However, railways have downgraded my ticket from 3rd AC B5 to M3, ie AC 3 economy on the day of Journey.When I talked to the TTE, I have not given any valid reply and have been advised to call 139.I called 139 for refund of difference amount, but 139 number are not working.Then I talked to IRCTC customer care number but they didnot cooperate and advised to call 139 which is not responding.The railways should refund the difference amount automatically to my account for downgrading my ticket whose cost is far bellow the amount I have paid for higher class.Such type o[censored]ncooperation is expected from Raiways..Kindly look into the matter. Regards A B Choudhury [protected] Was this information helpful? No (1) Yes (0)
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint. May 04, 2022 Updated by Bura@22 Dear Sir/Madam, I, A B Choudhury, have booked a ticket for 3 passenger in premium tatkal category for 3rd AC for Howrah to Rajnandgaon, PNR number of which is [protected] on 2nd May for journey date on 3rd May, 2022 by Train number 12860, /HWH-CSMT SF Exp.However, railways have downgraded my ticket from 3rd AC B5 to M3, ie AC 3 economy on the day of Journey.When I talked to the TTE, I have not given any valid reply and have been advised to call 139.I called 139 for refund of difference amount, but 139 number are not working.Then I talked to IRCTC customer care number but they didnot cooperate and advised to call 139 which is not responding.The railways should refund the difference amount automatically to my account for downgrading my ticket whose cost is far bellow the amount I have paid for higher class.Such type o[censored]ncooperation is not expected from Raiways..Kindly look into the matter. Regards A B Choudhury [protected] ADVERTISEMENT
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