Indian Railway Catering & Tourism Corporation [IRCTC] — Refund my money

Address:

A 40 Hauz khas village

I have cancelled my ticket on 27 October 2023
I have not received my refund yet
I have received the mail from IRCTC on 30th October 2023, but the amount is not credited to my account. i went to my bank i.e. Bank of India I have called Irctc helpline also they said to send mail on this [protected]@irctc.co.in mail id
I have send the mail they reply the same and alot me this Ticket Id:[protected] but still not getting any response its almost a month now that i have cancelled my ticket still waiting to receive the refund I am attaching the irctc mail. Kindly check and refund the amount as soon as possible
I am attaching the mail from IRCTC along with my passbook after 27th Oct 2023 also the bank said that they don't have any information regarding this