Indian Railway Catering & Tourism Corporation [IRCTC] — Refund not given at nearby PRS satelite Counter

Sir I cancelled a counter ticket on your website. I got the msg after cancellation.
"PNR [protected] has been cancelled. Collect refund amt 60 from journey commencing station or nearby satellite PRS locations as per notified time.-IRCTC"
No refund was given at nearby PRS location, mentioning that you are allowed to collect the money from Journey station only. While as per above msg they should refund me my money after collecting the original ticket. They say that this matter is related to IRCTC, so Complaint there.