[Resolved]  Indian Railway Catering & Tourism Corporation [IRCTC] — Refund not provided for cancelled ticket

My train against PNR [protected] was cancelled and as per IRCTC they have issued refund on 5th feb'24 and same got credited to my bank on 7th feb'24. However this amount has never been received by my name, I shared my bank account statement and written confirmation by my bank that they have not received the mentioned amount against the URN number provided to me.
But after providing all those details, IRCTC kept harassing me by asking same information which is written confirmation from my bank that they didn't received the amount. I provided the same confirmation 3 times but seems like either IRCTC team doesn't want to work or they simply want to harass me.
Was this information helpful?
No (0)
Yes (0)
Mar 13, 2024
Complaint marked as Resolved 
received refund
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Railway Catering & Tourism Corporation [IRCTC]
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    17%
    Complaints
    10808
    Pending
    0
    Resolved
    1835
    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
    View all Indian Railway Catering & Tourism Corporation [IRCTC] contact information