Indian Railway Catering & Tourism Corporation [IRCTC] — Refund of cancelled ticket not credited to my account

Hi team

I had cancelled a ticket (Pnr no. : [protected]) on 15th february 2017, the tdr status shows cr registered (No further updates to the status has been made) but the amount has not been credited to my account. Details are as below

Pnr no. : [protected]
Cancellation id : [protected]
Passenger name: anurag singh
Source station : anand vihar trm (Anvt)
Destination station : patna jn (Pnbe)
Date of journey : 15th february 2017
Reason for tdr: train late more than three hours and passenger not travelled.

Do let me know if you need further information from my end.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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I booked ticket from CST to bza date of journey is 14/04/2017 and return ticket is bza to Thane date is 30/04/2017 .this history is not shown in my irctc account .at present I don't have any bit of information like pnr number and SMS and email, pls assist me what can I do

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