Indian Railway Catering & Tourism Corporation [IRCTC] — Refund of my Cancelled ticket amount

Address:Uttarayanpally, Gorkhara Uttarpara, Sonarpur, Kolkata 700150

Sir,
I have booked a ticket in train no12868 bearing PNR no[protected] boarding form PDY (Puducherry) toHWH (Howrah) 0n 23.03.2022. But I was forced to cancel the ticket for personal reasons dated on 06 April, 2022.
I had received a text message through TX-CFMTKT on 06 April, 2022 at 05.28 PM That "Yay! You get full IRCTC fare of Rs 795 since you opted for free cancellation PNR [protected] Cancelled. Amt 795 will be refunded in 7 days."
Since, I could not travel in this train. But I still have not received a refund for the canceled ticket.
Therefore, I request you to consider my case on genuine ground and refund the eligible amount at the earliest.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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