Indian Railway Catering & Tourism Corporation [IRCTC] — Refund refused

Address: New Delhi, Delhi

Website: irctc.co.in

Hi,
I had a booking for 21 feb on train 22694 nzm-sbc rajdhani exp. The train got cancelled because of Haryana jat quota strike. The refund has not happened YET. We went to station Nizammuddin where there was announcement and even the Enquiry confirmed the same.
The pnr no is [protected]
Transactin id [protected]

We got a cancellation SMS too from irctc.

but irctc has not refunded the amount until now and refused to refund.

regards
Venkat