Indian Railway Catering & Tourism Corporation [IRCTC] — Refund " Train Running More than Three hours Late and passenger not travelled"

Address:Ghaziabad, Uttar Pradesh, 201009
Website:irctc.co.in

File TDR on 11 dec for train running 11 hours late with in time.
did not get any refund amount.showing CR Registered from 2 months.
following at [protected]@irctc.co.in but not getting any response.
every time they generate a ticket id only.
pl help. or provide any contact no.
can anyone suggest what is time period for refund.

Ticket id : IRCTC #5198346
PNR No : [protected]

Nitin Sachan
[protected]
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