Indian Railway Catering & Tourism Corporation [IRCTC] — regarding refund

Website:

IRCTC

I am nandini rajdev. I booked a train ticket with pnr no. [protected] for 14 april and the refund status is showing 575+60 refunded to the account and the refund date is 8 april but i didn't receive any refund in my account. Please help me to rectify this issue as soon as possible. I have sent multiple mails but they always generate a ticket id and never resolves it. Below is the response for my issue

Greetings,

This message has been automatically generated in response to email sent by you having subject:

Ticket id:-6681332

There is no need to reply to this message right now. Your email has been assigned ticket id:-6690591
Please include

Ticket id:-6690591

In the subject line of all future correspondence about this issue.