Indian Railway Catering & Tourism Corporation [IRCTC] — Retiring Room Booking amount deducted but status shows Room Not Booked

Address:

Flat No. 08, Veronica Clasic Apartment, RTO Colony, Bodhale Nager, Nashik-422011

I booked the retiring room online at Ahmadabad Junction for dated 04/04/2023 the said booking and online amount paid on 10/03/2023. But till date status shows that Room Not Booked, whereas payment status shows that it is settled. I tried to connect on given No. ([protected]) but not received the response. I tried to cancelled the booking but unable to do so. I need to resolve this issue by getting refund of amount or by booking the room on said date.