Indian Railway Catering & Tourism Corporation [IRCTC] — rs 1156 payment was done and ticket didn't get booked

Booked 3 tickets from mas to bnc, payment of 1156/- was done through card but no tickets got booked. I want refund of the amount. How can no ticket be booked when payment is done.
After the payment was done i got error in booking. Please refund the full amount immediately.

I want immediate assistance on this issue and there is no way i could track the payment in irctc app and raise a complaint. The payment should reflect in the failed transactions at least!
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
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    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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