Indian Railway Catering & Tourism Corporation [IRCTC] — rude behavior

It's highly disappointing that even while traveling in shatabdi (Luxurious train), passengers are facing issues regarding basic moral behavior and ethics by irctc appointed workmen. Shatabdi includes a facility of carrying its passengers conveniently through out their journey but there is no harmony and positive attitude of helping passengers in workmen.
Its a request to concerned officers to have a check on appointed workmen about their dealings with passengers, especially of train no. - 12014.
Thanks
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