Indian Railway Catering & Tourism Corporation [IRCTC] — Server error

Address:	Pathanamthitta, Kerala, 689101
Website:	IRCTC

Sir, repeated unsuccessfull attempts were made on[protected] to book round about ticket in the name of Jubin ThomasVarghese through Ethiyad airlines for travel Kuwait to kochi[protected]and Kochi to kuwait[protected]as per the following details a)HDFC credit card of Thomas T Mali 1 transactions at Rs 15268/- Transcation ID NO b)HDFC debit card of Mary Mali 1 transaction at Rs 14961/- Transcation ID NO[protected] The transactions was repeatedly shown as "server error"on the system and no indication was coming up for E.Ticket print out.Had the ticket been booked/confirmed the server should have advised to print out.The passenger had ultimately traveled from Kuwait to Kochi with another ticket.A complaint was lodged on time on[protected] but so far no reply We requested both etihad and irctc to return the amount( Rs30229/-) credited in HDFC account as per details of (a) and (b) above. S. No. Select/Parent Txn Id Transaction ID Trip Details Booking Date Travel Date Status 1 [protected] KWI-COK (Round[protected]:08:[protected]:00:00 Delivered 2 [protected] KWI-COK (Round[protected]:37:[protected]:00:00 Delivered ETihad representative called and informed us they are not responsible because booking has not done through their website.Booking has done via IRCTC.IRCTC not responding to the complaint.so please do the needful .